Privacy Policy

Privacy Policy
Effective Date: 27 October 2024

Charnwood Homes (referred to as “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with us, including when you visit our website www.charnwoodhomes.com.

Name and Address of the Data Controller:
Carrie Burke
2 Old Mount St
Manchester, M4 4GP
United Kingdom
Email: [email protected]

1. Information We Collect

We may collect and process the following types of information:

  • Personal Identification Information: This includes your name, email address, phone number, and any other details you provide when filling out forms or communicating with us.

  • Technical Information: This includes IP addresses, browser types, and information about your usage of our website, which we may collect automatically through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

  • Provide our property management services to you.
  • Respond to your inquiries, including requests for information about properties or our services.
  • Send you updates and communications related to your property management needs (if you have opted in to receive such communications).
  • Improve our website and user experience through data analytics.

We will not use your data for any purposes beyond what is specified without obtaining your consent.

3. Cookies

Our website uses cookies to distinguish you from other users and improve your experience. Cookies are small files placed on your device by your web browser. You can control your cookie settings through your browser preferences.

We may use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device for a period or until you delete them).

4. How We Protect Your Information

We implement a variety of security measures to protect your personal information from unauthorized access, misuse, disclosure, or destruction. These measures include encryption, firewalls, and regular security reviews.

However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your data.

5. Sharing Your Information

We do not sell or trade your personal information to third parties. However, we may share your data with trusted third parties who assist us in providing services, such as website hosting and data analysis. These third parties are bound by strict confidentiality agreements.

We may also share your information when required to comply with legal obligations or to protect our rights, property, or safety, or that of others.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Once your data is no longer needed, it will be securely erased or anonymized.

7. Your Rights

Under UK data protection laws, you have the right to:

  • Access your personal data held by us.
  • Request correction of inaccurate or incomplete information.
  • Request erasure of your personal data (right to be forgotten).
  • Object to or restrict processing of your data under certain conditions.
  • Withdraw consent at any time if you have previously given consent for specific processing activities.

To exercise any of these rights, please contact us at [email protected].

8. Third-Party Links

Our website may contain links to other websites. These third-party sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the “Effective Date” at the top of the policy. We encourage you to review this page periodically to stay informed of how we protect your information.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:

Charnwood Homes
Carrie Burke
2 Old Mount St
Manchester, M4 4GP
United Kingdom
Email: [email protected]